Shipping Policy

Last Updated: September 2026

FROM OUR OVEN TO YOUR DOOR. 🍪

We want your Crumbly order to reach you safely, fresh and ready to satisfy the craving.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin preparing your order for dispatch.

Orders may require processing, packing and handover to our delivery partner before tracking becomes available.

2. Delivery Timeline

Our standard estimated delivery timeline is:

7–8 days from the date of order confirmation.

The actual delivery time may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational delays
• Unexpected logistics issues

We will make reasonable efforts to ensure your order reaches you within the estimated timeline.

3. Tracking Your Order

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, where tracking is available.

You can use the tracking information to follow your shipment.

If you have not received tracking information after your order has been dispatched, contact our customer support team.

4. Delivery Address

Please make sure your delivery address, phone number and other shipping information are correct before completing your order.

Crumbly is not responsible for delays or failed deliveries caused by:

• Incorrect addresses
• Missing apartment/house numbers
• Incorrect phone numbers
• Incomplete address information
• Customer unavailability
• Refusal to accept the shipment

Additional delivery attempts may be subject to the courier partner’s policies.

5. Delayed Deliveries

While we aim to deliver within 7–8 days, courier delays can occasionally occur.

If your order is delayed, please contact us with your order number. We will assist you in checking the shipment status with the relevant delivery partner.

6. Damaged Shipments

If your package appears damaged when delivered, please take clear photographs/videos of the package and the products and contact us as soon as possible.

Please retain the original packaging until the issue has been resolved.

We may request photographs, videos or other information to assess the issue.

7. Incorrect or Missing Products

If you receive an incorrect or missing product, contact us with:

• Order number
• Photographs/videos of the package
• Photograph of the received product
• Description of the issue

We will review the matter and provide an appropriate resolution where applicable.

8. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

9. Changes to Delivery Address

Please verify your delivery address before payment.

Because orders cannot generally be cancelled after payment, address changes after an order has been placed may not always be possible.

If you notice an incorrect address immediately after ordering, contact us as soon as possible and we will try to assist, but changes cannot be guaranteed.

10. Contact Us

For shipping assistance:

Crumbly Customer Care
Phone/WhatsApp: +91 7992096667 / +91 7008246057
Email: crumblyblr@gmail.com
Instagram: @crumbly.blr